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Feedback / Complaints
VFS aims to provide an efficient service to its applicants.
If you have a Feedback / Complaint, we would like to know about it
as soon as possible. Every Israel Application Centre operated by VFS
maintains a Feedback / Complaint Register for the benefit of the applicants.
The supervisor of the Visa Application Centre shall provide access
to the Register on demand.
Alternatively, you can e-mail your Feedback to:
FeedbackilNorth@vfshelpline.com
for Delhi
Feedbackilwest@vfshelpline.com
for Mumbai
Above mention e-mail ID is ONLY for feedback/ Complaints
for any correspondence and query kindly e-mail us on:-
infoisrael.northin@vfshelpline.com
for Delhi
infoisrael.westin@vfshelpline.com
for Mumbai
Or Fax in your Feedback / Complaint at 011-42658208.
If you wish to Feedback / Complain about the service you received
from VFS, you may Contact US directly in person at a Visa Application
Centre (s).
In all cases please provide:
- Your name,
- Address,
- Telephone number and
- A clear description of your complaint with as much detail of names,
dates, places and other background as possible.
If you are a VISA applicant then please provide following details
as well:
- Your Date of Birth
- Type of Application
- Any Application reference number(s)/Passport Number (s)
We will take your complaint seriously, and will try to provide
a full reply within 2 working days. If we cannot give you a full
reply within this time we will tell you when we expect to do so
and keep you up to date with progress.
In the unlikely event that you are not satisfied with our response,
you can escalate your complaint to Embassy of Israel, Delhi or Consulate
General of Israel, Mumbai. The complaint must be addressed to:
The Embassy of Israel (New Delhi)
3 Aurangzeb Road
New Delhi
India - 110011
Consulate General of Israel (Mumbai)
Earnest House, 16th Floor
N.C.P.A. Marg
194, Nariman Point
Mumbai - 400 021
Appreciation
We welcome your reviews on the support we provide. They will help
us to identify what we do well and what we could do better. If you
have any comments on the support you have received, please feel free
to write in the compliments register.
VFS would, of course, is keen to hear from you if you have received
outstanding service from a particular member of our team and would
be delighted to receive your recommendations. |
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